Privacy Policy for Agiza Sokoni

Last updated: February 27, 2025

Welcome to Agiza Sokoni! Your privacy is critically important to us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your information when you use our food delivery app, Agiza Sokoni.

1. Information We Collect

Our app collects minimal information from users. Specifically, we only collect the following data:

• Phone Number: We require users to provide a valid phone number when they register for our service. This phone number is essential to facilitate communication regarding orders and deliveries.
• Order History: Agiza Sokoni keeps a record of all food orders placed through the app. This history is retained to improve the user experience by providing a seamless ordering process, as well as for business analytics purposes.
• Location Data: We collect location data to facilitate order delivery and improve the accuracy of estimated delivery times. This data is used solely for the purpose of providing our services and is not shared with third parties except as necessary to fulfill your orders (e.g., with delivery partners).

2. Purpose of Information Collection

The information we collect is used solely to facilitate the primary functions of our service. Here’s how:

• Communication: The phone number you provide allows us to communicate with you about your orders, including confirming your order, updates on delivery status, and customer support.
• Order Tracking and History: Order history helps us streamline the ordering process and provides you with a record of previous purchases, allowing for easier reordering of favorite items.
• Location Services: Location data is used to ensure accurate and timely delivery of your orders. It helps our delivery partners navigate to your location efficiently.

3. Data Storage and Security

We are committed to ensuring that your information is secure. Agiza Sokoni takes measures to protect user information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard encryption and other security practices to maintain the confidentiality of your data.

Your phone number, order history, and location data are securely stored on our servers, which are located in Tanzania. These servers are managed to ensure both data protection and compliance with relevant data security standards.

4. Data Retention

Agiza Sokoni retains your phone number, order history, and location data as long as your account remains active. You may request the deletion of your account and associated data at any time, and we will promptly comply with such requests, provided that no ongoing order or transaction requires us to retain the information temporarily. Once your data is deleted, it cannot be restored.

5. Age Requirement

Agiza Sokoni is suitable for anyone who is 13 years of age or older. If you are under the age of 13, please refrain from using this app. We do not knowingly collect or retain information from children under the age of 13, and any data collected from users found to be under 13 will be promptly deleted.

6. Third-Party Access to Information

Agiza Sokoni does not sell, share, or otherwise distribute your information to third parties for commercial purposes. However, in limited circumstances, your information may be disclosed:

• Service Providers: We may use third-party services for delivery logistics, support, and infrastructure. These providers only have access to data necessary to perform their functions and are prohibited from using it for other purposes.
• Legal Requirements: We may disclose your information if required to do so by law, to protect our rights, comply with legal processes, or in response to government requests.

7. User Rights and Data Control

As a user of Agiza Sokoni, you have the following rights with respect to your data:

• Access: You can request to view the data we have stored about you, including your phone number, order history, and location data.
• Correction: If you believe that any of the information we hold is inaccurate or incomplete, you have the right to request a correction.
• Deletion: You may request that we delete your data entirely, though please note this will also deactivate your account.
• Objection: You may object to the processing of your data under certain circumstances, particularly if the data is used for purposes not outlined in this policy.

To exercise any of these rights, please contact us at the information provided below.

8. Cookies and Tracking Technologies

Agiza Sokoni does not use cookies or other tracking technologies to collect additional data from users. The app strictly collects the phone number, order history, and location data necessary for service delivery and does not engage in behavioral tracking or profiling of users.

9. Data Transfer and Storage Location

Agiza Sokoni operates from Dar es Salaam, Tanzania. The data we collect is stored and managed within Tanzanian borders. If you are accessing our app from outside Tanzania, be aware that your information may be transferred to, stored, and processed in Tanzania.

10. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any changes to this policy will be communicated to users by updating the “Last Updated” date at the beginning of this policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you would like to exercise any of your rights regarding your data, please contact us at:

Email: support@agizasokoni.co.tz

Address: Agiza Sokoni, Dar es Salaam, Tanzania

12. Consent

By using Agiza Sokoni, you consent to the collection, use, and storage of your data as outlined in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you discontinue using our app.

13. Limitation of Liability

While we strive to ensure that your data is secure, Agiza Sokoni cannot be held responsible for any unauthorized access to or loss of data that is beyond our control. By using our app, you acknowledge and accept the inherent risks of using digital services and agree that Agiza Sokoni is not liable for damages or losses resulting from any data security incidents beyond our reasonable control.

14. Changes to Your Data

If you need to update or change your phone number, you can do so by accessing your account settings within the app. Our support team is also available to assist with any account issues, including updating or deleting your information.

15. Governing Law

This Privacy Policy and any disputes related to it will be governed by the laws of Tanzania. By using Agiza Sokoni, you agree that any legal actions arising from this policy will be resolved in the courts of Dar es Salaam, Tanzania.

16. Acceptance of Terms

By using the Agiza Sokoni app, you accept the terms of this Privacy Policy. Continued use of our app following any updates signifies your acceptance of the updated terms.

Thank you for choosing Agiza Sokoni. Your trust is important to us, and we are committed to protecting your privacy while delivering high-quality food delivery services.